Офигенно! - заметки

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1

https://www.salesforce.com/blog/2018/06/digital-customers-research.html

2

https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

3

https://www.groovehq.com/support/customer-support-statistics

4

https://hbr.org/2014/08/the-value-of-customer-experience-quantified

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