Позитивные изменения. Том 1, №1 (2021). Positive changes. Volume 1, Issue 1 (2021) - страница 25

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Nevertheless, what’s with purchasing of social goods? One can note, that for the situation of making a consumer decision all conditions for occurrence of the described phenomena are available, and they allow to facilitate the task of decision making for a subject. Searching for a suitable choice option depending on a type of goods category induces tension to a greater or lesser degree. In conditions of the developed market, the amount of consumer alternatives can achieve hundreds or even thousands, which makes it impossible to resolve the task of choice by analysing every particular alternative, thus it impels the subject to opt for simple heuristic rules. On the basis of these functioning heuristics, the availability of the "social brand" becomes one of the factors that facilitate choosing. In the variety of possible consumer alternatives, this encourages a relief from subjective discomfort, distinguishing one or limited number of options from this variety. The «social» alternative of choice gains specific features, while becoming a psychological language – a part of psychological situation of a subject.

We will endeavor to pinpoint the basic heuristics which potentially influence the consumer behavior in case of choosing social goods. So, the first heuristic – we simplify a task of choice for the consumer by suggesting an "added social value" as a criterion, «two-in-one» – as we described in the beginning. If in this case we like chosen «social» goods, there are all conditions for generation of loyalty to this brand and this purchase can become a regular purchase (made on a regular basis, in case of necessity of buying this category of goods).

Another heuristic is the «familiarity», which is the primary mechanism of influencing the consumer choice by the advertising. In case when all the products in a certain range have similar properties, the chances of choosing the products more familiar to the consumer are greater. It is reflected by the following principle: "If of two similar goods you have heard something about one and nothing about the other, choose the one you know". This heuristic is possible in the scope of social goods, i.e., when the consumer is familiar with the category of "social entrepreneurship" and sees the goods produced by a social entrepreneur. Or, for example, the consumer has heard about the trading company "More than buying" and sees the goods with this label. So far it is too soon to speak of the massive popularity of the social entrepreneurship, but in the future it may also become an important choice factor.