Example.
A: I think you really hate listening to heavy metal.
B: No, you’re wrong. I absolutely love it, especially Rammstein early in the morning.
Exercise 10. How often..?
Communication: Telephone calls
Exercise 11. Read these expressions, translate them, try to learn them by heart and complete your own dialogs using the same pattern.
Exercise 12. Please, play your role, using the expressions above.
Students B Role plays.
1 Making and taking calls
You are the receptionist at AIC computing. Answer the phone and ask for the caller’s name. Connect the caller to Louis.
Now you are Louis. Answer the phone. Say you don’t have time to talk. Ask the caller to call later.
You saw a job advert in the paper for the position of trainee manager. You’d like to apply for the job. Call the Human Resources Department and ask them to send you details. Give your name and address.
Answer the phone. Rashid is out of the office today. You don’t know when he’ll be back. Take a message for him. Take the caller’s mobile number.
Answer the phone. Martha is out. Take a messages for her.
5 Asking the caller to wait
You work in Henri Reiser’s office. Answer the phone. Henri is talking on another line. Find out if the caller wants to wait.
6 Asking for repetition and clarifying
Your colleague calls about a visit by a client next week. Write down the information about the client’s arrival at the airport.
Answer the phone. It’s a colleague. You’re VERY busy today.
8 Booking hotels and restaurants
You are the manager of Renoir’s restaurant. Answer the phone and take a booking. Remember to ask for:
Customer’s name? number of guests? date and time
A contact number? smoking or non-smoking table?
9 Booking transport
10 Dealing with telephone problems
You’re waiting for you colleague’s to arrive. You have a meeting with him/her and you can’t meet later on. Answer your colleague’s call. It’s a really bad line.
You are Mr. Francone. Your colleague calls to arrange a meeting. You have a day off on Tuesday 25th. You are free at 3.15 on the next day. Find out where the meeting is.
Your friend calls and invites you to the theatre. Find out when it is. Accept or decline.